A Very Disappointing Outcome

Well, after ten weeks of hassles and frustrations, I have NO web site of any sort. NoneIt’s all gone away.

I will be getting my money back, but due to all of my attention and funds going into the construction of a new web site with an integrated WordPress blog and an E-Commerce page that would allow me to market the audiobook versions of my novels direct to customers, those funds will probably disappear into such mundane matters as food, gas and paid promotions to get my Kindle sales back up to where they were last year.

Back at the beginning of April, of this year, I decided to put together a new web site to market those audio books. When I first spoke to the project manager at the hosting company I explained the file size of the audiobooks and that I had to deliver the chapter files in a folder to the customers. I was assured their e-commerce page could handle the job with no problem.

When I realized just how limiting their template-based web site was going to be (NO integrated blog with archiving despite explaining how important that was to me) and how small the display would be, I cancelled that job, got my money back and went with their partner company. Once again I was assured the site THEY built would be exactly what I wanted and would handle the audiobook files just fine, thank you very much.

Well, the new – new site looked wonderful; absolutely wonderful. It had an integrated WordPress blog, too. The E-Commerce page, however, had a built-in file limit of 60 megabytes. THAT was a major issue, since the audiobook files weigh something over a gigabyte…

I explained – very calmly, in fact, just how important this issue was and gave the developers and their tech support folks a few days to see if there were any workarounds, but they found nothing that would do the job. They did say I could keep the new web site and after collecting money I could send the customer a link to an FTP site where he could download the files, but that sounded extremely cheesy and unprofessional to me. Then I told them to pull the site down and refund all the money since they were unable to deliver what they had promised.

So now I have no web site at all. I did retain the domain name, though.

I suppose I will have to look around and find someone to build a web site that can do what I need. I might start on that next week. Or maybe next month.

Maybe. Maybe not. In the meantime I am going to not think about it for some time. Maybe I will pull weeds in the new garden, brush out my Arabian’s mane, maybe go riding, and maybe – probably – get back to work on my fifth novel.

Yeah, I can do that.

Are you wondering if I am pissed off about this? No. I am not. I am disappointed, and frustrated over the loss of ten weeks of my time and my high hopes and expectations, but no, I am not angry. What good would that do, other than to stir up my stomach acid and give me headaches.

Sometimes things work out just fine in life; sometimes, they don’t. You can do everything right and still get hit by a bus.

I do hope that company never sends me a customer satisfaction survey, though. I’m not sure I could resist that sort of temptation…


About Gary Showalter

Gary Showalter was born in Honolulu, Hawaii. He lived in Aruba, Florida and the Panama Canal Zone before joining the U.S. Army during the 1960s. Following his discharge from the Army, Mr. Showalter picked cotton in East Texas, baled hay in Ardmore Oklahoma, sold light bulbs in Los Angeles, California, and built cattle pens in Fallon, Nevada (during a blizzard, of course). After settling in Atlanta, Georgia, Mr. Showalter worked as a professional gardener before turning his hand to furniture making. In 1981, he moved to Israel, married, and raised four children while working as a furniture maker, silversmith, goldsmith, and ornamental wood turner. He served in the Israel Defense Forces Reserves for sixteen years, and when not on active duty he worked in government and private security. He has also served in senior management positions in two software development companies in Israel. During his time in Israel, Mr. Showalter published articles dealing with international terror and the Israel-Arab conflict in the Jerusalem Post, Israel national News and several political science web sites. Mr. Showalter returned to the United States in the fall of 2003, to care for an elderly parent. He published his first novel, “The Big Bend”, in the fall of 2008. His second novel, “Hog Valley”, is now in print. Mr. Showalter's third novel, “Twisted Key”, was published in the fall of 2011, and his fourth novel, "Lonesome Cove" is now available in Kindle format and should be published in paper near the end of 2012. He currently lives in Deland, Fl, where he is co-authoring "A Silent Star" with Tony Attanasio. "A Silent Star" is the true tale (though novelized, with names changed for security reasons) about the 4-person covert action team sent into Yemen to capture Osama Bin laden immediately after the bombing of the USS Cole in the Aden harbor in Yemen in October of 2000.
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