Getting my third novel, “Twisted Key”, published two years ago, was a comedy of errors. I thought I was getting a good deal from them, so I signed on the dotted line. It turned out to be a real disaster. After a bit of negotiating, they sweetened the pot enough that I kept the novel with them instead of throwing away the $1200.00 I’d spent and then putting out another $1200.00 to do it all over with someone else and lose the entire winter selling season.
So, a few days ago I got an email from their “Author Learning Center” telling me that their automatic debit of $149.00 for another year of their web site service for my novel and access to their author learning services had been refused by my account since there was not enough funds to cover the ammount, and that they would try again. I responded to that email by replying that I had never authorized such a debit and that they were to never, ever attempt to take any funds from my account for any reason.
And as a side note, there has not been a single purchase of my novel in paperback from their web site. They put a price of $19.95 on the novel, you see. I retail the novel in paper for $15.00, and the electronic format version (Kindle only) retails for $3.00. They tried to sell a digital version, but since I never authorized XLibris to create such a version I very quickly insisted they destroy that file and never attempt to market it again.
So, back to that attempted debit from my bank account. I got home from a trip this afternoon and checked my account to find that they did, indeed, debit $149.00. It was on hold, so I called the bank and an agent of the bank called the Author Learning Center while I remained on the line. After the XLibris author learning center agent admitted the account had been closed (at first he stated a year ago and then changed that to a few days ago), he said the debit had to go through but they would refund the money in 7 – 10 days.
After he got off the line the nice lady at the bank said if the money did not appear within that time to call them back and they would initiate a fraud claim against XLibris to recover the amount for me.
Do yourself a big favor. If you’re thinking of getting XLibrtis to publish anything for you, think again. I though this whole mess was done and over with a long time ago.