Meeting Harsh Reality Head-on

Or, a Self-publishing nightmare come to Life.

If you are a self-published author, or hope to one day be self-published, or even just a fan of mine, you might find this both interesting and educational.

My first two novels, “The Big Bend” and “Hog Valley”, were published by Createspace, and I must say they did a truly professional job of it. My third novel, and the one I hoped to put me over the top in sales and see me well on the way to making an honest living as an author, is a chromatically variant equine (that’s a horse of a different color), indeed.

I have been desperately short of cash for most of this year, due to health issues and a depressingly small income. So, when “Twisted Key” was finally ready for the publisher, my finances were not. I couldn’t afford to go with CreateSpace, and did not want to lose the income I could generate from the Fall selling season.

So I started to look around for options, and thought I found a rather good one. Silly me. Silly, overly optimistic, desperately-short-of-cash-grabbing-at-straws me. I went with XLibris Book Publishing (http://www2.xlibris.com/bw_custom.html).

During my on-line searches for a POD publisher I came across their site and began to fill my contact info. I did NOT complete the form, or click the Submit button. I continued to search for other web sites, instead. But a few days later I received a phone call from one of their publishing consultants. Since he was on the phone I decided to speak with him and told him of my circumstances and what I needed from a publisher, including a cost-per-unit to me of around $5 – 6.00 before shipping. I even told him that CreateSpace charged me between $4.80 and $5.50 per copy for my first two novels in orders of 10 – 20 copies, and that I wholesale to indie stores at $10.00 and retail for $15.00 direct to customers, and that I expected to pay close to that with any publisher I signed with for “Twisted Key” He assured me that XLibris could meet all of my needs in interior formatting, provide both ISBN and LLC #’s and that he could arrange for me to make 3 payments to cover the fee.

We spoke a few times before I signed any agreements and during each conversation I asked about the cost-per-unit fee. He assured me it would be reasonable and that I could receive discounts for any size volume purchase to reduce the fee, and so on, but until they had the files for the interior and cover art and knew what their setup and productions costs would be he could not give me a cost per unit.

That made sense, so I signed the agreement and set up the financing plan. As you will see in the letter below, things didn’t work out quite the way I expected. Their work was good, in that the  interior was formatted (sort of) as I ordered and the cover art was more than acceptable; it was wonderful, in fact.

But the cost-per-unit was not. After the final payment was made I was told the cost-per-unit would be $13.00, not including shipping.  When I 9quite rightly) expressed my outrage, I was told that was their “Standard” fee.

As you will learn from reading the letter below, that is not the only disappointment I have had with XLibris Book Publishing. On 27 September, I sent a letter to their Customer Service department and requested a reply within 10 days. To date, I have not received anything in return.

Needless to say I will NOT be purchasing any copies of my third novel from XLibris. I cannot hope to make a living selling this novel for $12.00 wholesale or $15.00 retail when my cost-per-unit is $14.00 including shipping.

Here is the letter I sent to the XLibris Book Publishing company:

 

27 September, 2011

Gary Showalter

Orange Park, Fl

Sir, or Madam:

Regarding XLibris Book ID # 102560 (“Twisted Key”):

On the 5th or 6th of July of this year I entered into discussions with Genesis Dacua, a Publishing Consultant with XLibris regarding the publication of my third novel, titled “Twisted Key”. During these discussions, both verbal and through email, I explained the following:

I invest between 18 – 24 months researching, writing and editing each of my novels. “Twisted Key” is the third I have published, by the way. That is a major investment in time and materials by anyone’s estimate.

My first two novels were published by CreateSpace and used this format:

· Trade paper format (6 x 9)

· 14-point Garamond font for the body of the text

· I provide the body text and all additional text fully formatted other than page headings/numbering and the copyright page and ISBN/LLC info

· ISBN and LLC#’s

· I provide the cover art and approve the graphics work done on the cover.

We also discussed hardback and digital formats, and I told Mr. Dacua that I had digital versions for both Kindle and Nook already in the market at $5.00 and did not want another such, and that I saw no need for a hardback version since it would be priced well outside what my readers could pay for a book.

Genesis and I came to an agreement on the work to be done and the final price of 1,050.00. I made my first payment of $350.00 on 20 July, and the second on 20 August.

Near the end of August, Lorie Adams called and told me that everything was ready for publishing, and if I could make the final payment the files would be sent to the printer immediately.

My last payment of three at $350.00 was made on Friday, 02 September. I spoke with Seth Sisson on Monday of the following week and explained to him that I intended to launch the novel on 24 September at the Florida Heritage Book Festival in St. Augustine, FL and would need to have all of the materials (the 45 copies of the novel and the promotional materials), before that date.

This was in fact, done. The copies are in good condition (with the exceptions noted below), and the cover art and promotional materials are of good quality.

However, to get the materials on time I had to waive the inspection of the Author’s Copy (galley proof), since that would have required two weeks’ time we did not have to spare.

Sections #1 & 2 below could be blamed on my failure to wait for the Author’s Copy; however, both issues were included in the original written agreement with Mr. Dacua (attached) and the “Black &White Service Order Form” (also attached). XLibris’ failure to perform according to our agreement is responsible for these two issues.

After receiving my 45 ‘Free’ copies, I find myself with the following issues:

1. Incorrect font size in the body of the text.

a. I specified 14-point Garamond and you used 12-point

2. Missing LLC#.

a. As we have already discussed, my novels were to include an LLC # so they could be sold into libraries. That is a big market and without the LLC# I cannot get this novel into that market. This is going to cost me money.

3. Hardback and digital versions.

a. In discussions with Mr. Dacua I made it clear I did not want to pay for either the digital or hardback versions of my novel. Yet both were produced and were made available through the web site set up to market “Twisted Key”. The digital version was removed, but the hardback version is still available for sale. It was never to have been created, yet it was, as was the digital version.

4. Neither Lorie Adams, my Author Services Representative, nor Genesis Dacua nor Seth Sisson, a Senior Book Consultant, told me what my cost-per-unit was going to be, despite repeated requests by me for that information. Genesis stated that he had no idea what that price would be until after his people had completed the formatting. In my several conversations with the above named individuals I explained that I am a novelist and that I write for a living. I told all three of your employees that I sell my novels at retail for $15.00 and that is where my novel had to be sold. In response I was told that I could price my books however I wanted. That was a completely inadequate and disingenuous response. I was also told, several times, about how the number of copies I ordered would affect the discount I would receive on each copy. Again, very disingenuous and totally useless without knowing what the cost per unit was.

a. Only after XLibris received my final payment was I given the cost-per-unit price of $13.00 per copy. On top of that, I was told by Seth and by Genesis both that this is your “Standard” price. If they knew that after you had received my final payment, Genesis certainly knew this during our initial conversations. Had he been honest with me I could have made an informed decision about whether to proceed doing business with XLibris or to look elsewhere.

b. My first two novels, “The Big Bend” and “Hog Valley”, published by CreateSpace, cost me $4.80 for “The Big Bend” and $5.14 for “Hog Valley”. Per copy, in lots of 10.

c. “Twisted Key”, on the other hand, published by you, cost me $13.00 per unit.

5. I cannot purchase copies from XLibris at $13.00 each (plus shipping charges) and hope to sell them at $15.00 retail, much less $10.00 wholesale to book stores.

Nobody could, and hope to make a living doing so.

Therefore, and setting aside for the moment the issues identified in sections 1, 2, & 3 above, I find myself, after having paid $1,050.00 dollars for your services, that I cannot afford to purchase copies of my novel since I cannot sell them at a price that would allow me to recover my initial investment, never mind making a living.

I find that I have, without a doubt, wasted over $1000.00 I cannot hope to recover from selling copies of my novel.

Please respond within ten (10) business days with a solution to these issues.

 

Today I began to file complaints with a few online rip-off and scam sites, social media sites and a few authors networking sites to which I belong. Later today I will visit the BBB on-line site and file a complaint with them, as well.

In the meantime, do yourself a favor and stay far away from XLibris Book Publishing.

I will post more on this issue next week.

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About Gary Showalter

Gary Showalter was born in Honolulu, Hawaii. He lived in Aruba, Florida and the Panama Canal Zone before joining the U.S. Army during the 1960s. Following his discharge from the Army, Mr. Showalter picked cotton in East Texas, baled hay in Ardmore Oklahoma, sold light bulbs in Los Angeles, California, and built cattle pens in Fallon, Nevada (during a blizzard, of course). After settling in Atlanta, Georgia, Mr. Showalter worked as a professional gardener before turning his hand to furniture making. In 1981, he moved to Israel, married, and raised four children while working as a furniture maker, silversmith, goldsmith, and ornamental wood turner. He served in the Israel Defense Forces Reserves for sixteen years, and when not on active duty he worked in government and private security. He has also served in senior management positions in two software development companies in Israel. During his time in Israel, Mr. Showalter published articles dealing with international terror and the Israel-Arab conflict in the Jerusalem Post, Israel national News and several political science web sites. Mr. Showalter returned to the United States in the fall of 2003, to care for an elderly parent. He published his first novel, “The Big Bend”, in the fall of 2008. His second novel, “Hog Valley”, is now in print. Mr. Showalter's third novel, “Twisted Key”, was published in the fall of 2011, and his fourth novel, "Lonesome Cove" is now available in Kindle format and should be published in paper near the end of 2012. He currently lives in Deland, Fl, where he is co-authoring "A Silent Star" with Tony Attanasio. "A Silent Star" is the true tale (though novelized, with names changed for security reasons) about the 4-person covert action team sent into Yemen to capture Osama Bin laden immediately after the bombing of the USS Cole in the Aden harbor in Yemen in October of 2000.
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3 Responses to Meeting Harsh Reality Head-on

  1. Wow, sorry to hear you got “took” like that. I put Xlibris in the same category of other subsidy publishers that overcharge to the point it’s impossible for authors to make any money–which is why I believe it’s best to create a publishing company using a POD service like Lightning Source. I’m happy we went that route.

    • I’m working with one of their consultants now…

    • In the end, James, XLibris did come back with an offer I couldn’t refuse. I wrote about this in a later post. Of course, that only happened after I contacted the BBB in Indiana with my issues. But XLibris did resolve them, and I am satisfied. I do hope they will reconsider their predatory ways. Not every victim will get up on his or her hind legs and fight back as I did, and that is a shame, indeed.

Comments are closed.