Uniblue software – scam or not, don’t touch it

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This is one I will warn you against. I’ve been propositioned by them before and seen their adds on the internet in several places, as most of you have. So the other day I went to their web site – www.uniblue.com , downloaded the software and ran the demo version of their “SpeedUpMyPC” application. Now, I use a lot of software and I don’t mind trying out new apps. I’ll even buy a license for one if it does what I need it to do.

So I paid out the $25.95 off my credit card and registered the product. Along with their “SpeedUpMyPC” I received their “System Tweaker” app as a bonus. When I ran the (now) registered version of  their SUMPC app the first time, things began to go south in a big way.

First, I found that well over half of the icons on my desktop had disappeared. Then I learned that I was now locked out of my desktop and could not make any changes.

When I went to the Start menu (I work in Win XP/SP3) I learned to my horror that my formerly well-populated All Programs menu showed only six applications (why those six in particular? Who knows?).

When I tried to check the Properties of the Start menu, a message bar appeared notifying me that due to restrictions on the computer I had to contact my Administrator. I am the administrator – or, I thought I was until Uniblue decided otherwise.

My printer software has disappeared entirely. Nothing in the program files, even after reinstalling the software, and no desktop icons.

I have not yet had any luck in repairing the damage to my system, though I can still use what has not been damaged or what I have not been locked out of.

No amount of “Tweaking” using the Uniblue apps would restore things to the way they were.

 

Here’s the complaint email I sent them this morning:

My biggest gripes with SpeedUpMyPC – there is insufficient interaction with users:

SpeedUpMyPC:

1. Removed Desktop Icons without Asking User

2. Removed programs from All Programs list without asking the user

3. There is no option to restore lost items to the desktop or to the All Programs list

Perhaps of greater concern:

1. There is no option to prevent the software from operating in the background. On systems with limited RAM – 1 gigabyte or less – this can seriously hamper the operation of the computer.

2. Even after deleting Uniblue software from Start Menu the software, the next time you run SpeedUpMyPC the software
will reset itself to run in the background.

3. In the menu bar of the software, under the Settings Menu, there is no option to prevent software from operating without users authorization.

Summary:

1. While the software will speed up your PC, it is way too aggressive in the decisions it makes.

2. This software could only benefit by giving the user more options.

3. I am taking advantage of the  30-day money back guarantee for this software.

 

I received an automated reply about ten minutes later and escalated the issue. Later this afternoon I received a notice that my refund had been credited back to my account. I haven’t seen it yet, but I’ll give them the benefit of the doubt and wait until tomorrow morning to see if it has actually been credited back.

Needless to say, the Uniblue software has been removed from my system and will not be reinstalled, ever.

In the meantime. I cannot recommend this company’s software to anyone for any reason.

A very brief Google search on the word ‘uniblue’ will give you plenty of reason for concern. I am only one user, on one computer; however, it appears there are many others who have similar stories to relate. Whatever the reason for the poor performance of the software – scam, incompetence, a sad lack of organizational skills or whatever, I cannot recommend this software to anyone.

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About Gary Showalter

Gary Showalter was born in Honolulu, Hawaii. He lived in Aruba, Florida and the Panama Canal Zone before joining the U.S. Army during the 1960s. Following his discharge from the Army, Mr. Showalter picked cotton in East Texas, baled hay in Ardmore Oklahoma, sold light bulbs in Los Angeles, California, and built cattle pens in Fallon, Nevada (during a blizzard, of course). After settling in Atlanta, Georgia, Mr. Showalter worked as a professional gardener before turning his hand to furniture making. In 1981, he moved to Israel, married, and raised four children while working as a furniture maker, silversmith, goldsmith, and ornamental wood turner. He served in the Israel Defense Forces Reserves for sixteen years, and when not on active duty he worked in government and private security. He has also served in senior management positions in two software development companies in Israel. During his time in Israel, Mr. Showalter published articles dealing with international terror and the Israel-Arab conflict in the Jerusalem Post, Israel national News and several political science web sites. Mr. Showalter returned to the United States in the fall of 2003, to care for an elderly parent. He published his first novel, “The Big Bend”, in the fall of 2008. His second novel, “Hog Valley”, is now in print. Mr. Showalter's third novel, “Twisted Key”, was published in the fall of 2011, and his fourth novel, "Lonesome Cove" is now available in Kindle format and should be published in paper near the end of 2012. He currently lives in Deland, Fl, where he is co-authoring "A Silent Star" with Tony Attanasio. "A Silent Star" is the true tale (though novelized, with names changed for security reasons) about the 4-person covert action team sent into Yemen to capture Osama Bin laden immediately after the bombing of the USS Cole in the Aden harbor in Yemen in October of 2000.
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